nusaplay Platform Privacy Notice

This page describes what we collect when you use nusaplay and how we keep that data protected. We at nusaplay are committed to transparency about your personal information. When you open an account, deposit funds, place bets, or contact our support team, we collect data necessary to operate our service, verify your identity, and comply with applicable law.

Our privacy practices apply to all users of nusaplay across supported jurisdictions in Indonesia, including those accessing our platform from Jakarta, Surabaya, Bandung, Medan, and Semarang. We process your data in accordance with local data protection standards and international best practices. Your data is encrypted in transit and at rest, and we limit access to authorized personnel only.

This notice explains what data we collect, how we use it, who we share it with, how long we retain it, and what rights you have. If you have questions about our privacy practices, contact our support team through live chat, email, or phone.

What Data We Collect on nusaplay

We at nusaplay collect personal information in several categories. Account data includes your name, email address, date of birth, phone number, and residential address. We collect this information when you register an account and verify your identity. Payment data includes your bank account details, e-wallet identifiers (for DANA, e-wallet, mobile banking, local payment, online payment, e-wallet), and transaction history. We collect this when you deposit or withdraw funds.

Verification documents include copies of your government-issued ID (passport, national ID, or driver's license) and proof of address (utility bill, bank statement, or rental agreement). We collect these to comply with know-your-customer (KYC) requirements and prevent fraud. Behavioral data includes your betting activity, game preferences, login times, and device information. We collect this to operate our platform, detect suspicious activity, and improve our service.

How We Use Your Data on nusaplay

We at nusaplay use your data to operate our platform and provide our service. We use your account information to create and manage your account, process your deposits and withdrawals, and calculate your promotions (welcome offers, weekly cashback, referral rewards, and VIP tier progression). We use your verification documents to confirm your identity and comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations.

We use your behavioral data to detect fraud, prevent unauthorized access, and investigate suspicious activity. We use your communication records to respond to support requests and improve our customer service. We may use your data to send you promotional communications about new games, seasonal offers, or account updates—but only if you have opted in to receive such communications. You can manage your communication preferences in your account settings at any time.

Third Parties and Data Processors

We at nusaplay share your data with third-party processors only when necessary to operate our service. Payment processors (such as mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment providers) receive your payment information to process deposits and withdrawals. Verification service providers receive your ID and address documents to confirm your identity. These processors are contractually bound to protect your data and use it only for the purposes we specify.

We may disclose your data to law enforcement or regulatory authorities if required by law or court order. We do not sell your personal data to third parties for marketing purposes. Our servers may sit outside your jurisdiction; your data may be processed in data centres located in other countries. We maintain the same level of data protection regardless of server location.

Data Retention and Your Rights on nusaplay

We at nusaplay retain your account information for as long as your account is active. If you close your account, we retain your data for a specified period to comply with legal and regulatory requirements (typically 5–7 years for financial records). Verification documents are retained for the same period and then securely deleted. Behavioral data (betting history, login logs) is retained for 2–3 years and then anonymized or deleted.

You have the right to access your personal data at any time through your account settings. You can request a copy of all data we hold about you by contacting our support team. You have the right to correct inaccurate data—update your name, email, or address through your account settings or by contacting support. You have the right to request deletion of your data, subject to legal and regulatory retention requirements. You have the right to object to certain uses of your data, such as promotional communications.

Cookies and Tracking on nusaplay

We at nusaplay use cookies to remember your login status, store your preferences, and track your activity on our platform. Essential cookies are necessary for nusaplay to function—they enable login, session management, and security features. Analytical cookies help us understand how you use our platform and identify areas for improvement. Marketing cookies track your activity across websites to show you relevant advertisements.

You can manage your cookie preferences through your browser settings. Disabling essential cookies may prevent you from using nusaplay. Disabling analytical and marketing cookies will not affect your ability to use our platform but may limit our ability to improve your experience or show you relevant offers.

Contact Us About Privacy on nusaplay

If you have questions about our privacy practices, wish to exercise your rights, or believe your data has been misused, contact our support team. We offer multilingual support through live chat, email, and phone. Live chat is available during business hours and typically responds within minutes. Email inquiries receive a response within 24 hours. Our support team can assist with data access requests, correction requests, deletion requests, and privacy complaints.

We take all privacy concerns seriously and investigate complaints thoroughly. If you are not satisfied with our response, you may lodge a complaint with the relevant data protection authority in your jurisdiction. We are committed to resolving privacy issues fairly and transparently.

Summary: Your Privacy on nusaplay

We at nusaplay collect personal information necessary to operate our platform, verify your identity, and comply with applicable law. We use your data to manage your account, process transactions, calculate promotions, and detect fraud. We share your data with payment processors and verification providers only to the extent necessary to provide our service.

Your data is encrypted in transit and at rest. We retain your data for specified periods in accordance with legal requirements and then securely delete it. You have the right to access, correct, and request deletion of your data, subject to legal retention requirements. You can manage your communication preferences and cookie settings at any time.

Our privacy practices apply to all users of nusaplay across supported jurisdictions. Our services are available only where local law permits. You are responsible for verifying that access and use comply with your own jurisdiction's law. For more information, see our Terms and Conditions or contact our support team.